thomas mercier

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Volvo group

Product quality app

AUTOMOTIVE

Volvo group

Product quality app

AUTOMOTIVE

Volvo group

Product quality app

AUTOMOTIVE

Volvo group

Product quality app

Context

quality team

500+ vehicles produced per day

cross-functional quality validation

Internal business application

Pain points

manual validation process

high-cost quality failures

fragmented software workflows

low value-added task

Opportunities

Simplify user workflows

Reduce operational time

data securing

multi-site consistency

Solution

Field research

Field-optimized business application

internal web app

prototyping

Impact

scalable global framework

less working in silos

repetitive tasks reduced by 66%

project features

Scoping the needs

Facilitation of a workshop bringing together business, product, and technical teams to establish a common framework right from the launch. The use of QQOQCP (5Ws and How) helped clarify the challenges, constraints, and objectives before entering the design phase.

Product alignment

Based on the information gathered, the expectations expressed were transformed into clearer and more actionable needs. This work helped align stakeholders on a shared product direction.

Field observation

Observation of users in their real environment through a "fly on the wall" approach.
This immersion revealed several friction points that did not appear during the initial discussions.

Structuring the scope

Organizing features by value and priority to facilitate product trade-offs and scope estimation with technical teams.

Validation of the solution

Animated Prototyping and comparative use cases to demonstrate the concrete impact of the future application before development.

Measurable impact

Final design in Figma followed by developer handoff using the existing design system. Reduction in execution time for a standard operational task: 21 → 6 min